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That’s the Ticket!
Although Smart Penguin provides the solutions to, or the prevention of, most technical issues that Clark College Moodle users may experience, things may still go awry. To help you get back to your...
View ArticlePicture This!
One of the more challenging things to deal with in online learning is the occasional technical issue. Having to describe the problem to those of us in tech support can be frustrating or time consuming....
View ArticleSomething Phishy
This is a special notice to our Clark penguin colony to alert you to a potential email phishing scam. The message implies it is coming from the Blackboard or Moodle System Administrator and requests...
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MoodleMorphosis
On June 22, 2010, all student Moodle usernames were changed to match your username for the computer labs and student Gmail name (the part before @students.clark.edu). For example, if your student...
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First Class Email
As you probably know, most online services at Clark now require an activated student Gmail account. Beginning Summer quarter 2011, all student Moodle accounts automatically have your student Gmail...
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Not in the Moodle?
If you’ve recently registered for classes and are trying to login on Clark’s Moodle without success, the most likely reason is that you don’t have an account in Moodle yet. It can take one business...
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Just the Ticket!
Tech Ticket is moving to a new site with more services and coverage! Since our migration to Moodle Joule, eLearning technical support issues have decreased substantially by the percentage of users....
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Get PhD Smart!
For Smart Penguins experiencing computer issues, Clark provides several free options to choose from, depending on the situation. For help with any Moodle specific issues, you should either file a Tech...
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Get Your Geek On
Fall 2013 brings a great new resource for student technical support called the TechHub! Nine technical support specialists staff the TechHub in one convenient location on the main floor of Cannell...
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Winding Road to Wireless
If you use Clark’s student wireless network to connect on campus, this notice is for you! Clark College IT Services will be making a change to the student wireless network (network name =...
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LowDown on LockDown
As students taking quizzes and exams in Canvas, you might find yourself needing to use something called Respondus Lockdown Browser. Respondus LockDown Browser is a custom browser made specifically for...
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Get Your Backup
Having to deal with computer issues can hinder your success in an online or hybrid class, so it’s important to have a computer backup plan and the resources ready to get your machine fixed as quickly...
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Pass the Word
Heads up Smart Penguins! If you are a new Clark student as of Winter quarter 2017, your initial Canvas password will be your original Global PIN that you received, plus two zeros added to the end....
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